Emails Not Being Received by The Customer
If you have been advised that one of your emails is not being received on the other end, please help us with the following information when creating a helpdesk ticket.
Advised of the following inside of the helpdesk ticket:
- Time you were advised of the issue
- Who the customer/client is
- email of the receiving end
- Email or alias used to send the email
- Time of email sent/missed
- If using a third party software like Salesforce, Hubspot or Front, please advise of which.
The following information will help us locate the email in question quicker and allow us find an answer for you faster, which then will allow you to communicate with the customer/client rapid.