Troubleshooting HubSpot Search Issues

Troubleshooting HubSpot Search Issues

Clear Cache & Cookie Data for HubSpot Specifically:

  1. Close all HubSpot tabs in all Google Chrome windows.
  2. Launch a new HubSpot window.
  3. On the top bar menu of Chrome, click the icon in between the Refresh button and the URL for the website:
  4. From the drop down menu, click 'Cookies and site data'
  5. Click the option on the bottom for 'Manage on-device site data'
  6. The pop up will display the site data for the currently visited site, HubSpot. Click the Trash can icon to delete each cookie associated with HubSpot.
    1. Other websites with associations to HubSpot, such as Aircall, may be listed below the primary cookies in a section called 'Data from embedded sites'. These can be deleted as well or left alone.
  7. A prompt will appear notifying you to reload the page. Refresh the page and then sign back in to HubSpot.
  8. Try searching for a company or client to verify the search feature is working. The results should populate and be returned faster as well.

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